These days, drive-thru queues seem more crowded than ever. Yes, there are lots of cars in the queue, but the traffic often gets more congested due to poor lane design, a small lot, and customers who aren’t sure how to navigate the drive-thru process. Here are three tips for cutting down on the congestion:

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Having drive-thru parts and equipment repaired can put a big dent in your operations budget, especially if you own or operate multiple restaurants. Enrolling in a drive-thru equipment maintenance agreement – at CE we call it our Drive-Thru Protection Plan – can save you money and avoid putting off needed repairs due to budget constraints.

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Everyone appreciates fast service, regardless of the product or industry. Congratulations to Taco Bell for providing the fastest quick-service times in the U.S. for the third year in a row. How do they do it? By constantly developing new approaches to serving their customers. These include:

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When it comes to customer satisfaction, guess who’s top of the heap in fast food restaurants for the 9^th year in a row. According to the American Customer Satisfaction Index (ACSI), it’s Chick-fil-A, with a ranking of 85 percent. Not surprising considering the brand sold 527 million chicken sandwiches to 2.1 billion guests, raking in a total of 18.8 billion in U.S. sales in 2022. Clearly, that’s one brand delivering a winning customer experience.

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Have you ever had a drive-thru part repair vendor do a lousy job on a headset repair and refuse to accept responsibility for it? That’s one thing you won’t have to worry about at CE Repairs.

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Are you getting your share of the 74 million Generation-Z Americans born between the mid-1990s and early 2010s? If you’re treating them like older customers, probably not. GenZs have different expectations for drive-thru restaurants. If you want them to become your loyal customers, do the following:

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Today’s drive-thru headsets are made to provide long life and solid performance if properly maintained. But sooner or later these essential drive-thru parts will need repairs to keep them going. That’s where a CE Repair Warranty and Drive-thru Maintenance Program can help.

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Are you thinking about adding an additional drive-thru lane at your restaurant to provide better service to customers? This approach works well to reduce wait times in the lane, but it also means adding more drive-thru parts and equipment, including headsets and timer systems. This, in turn, can add to repair costs to keep the equipment in good operating condition.

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Today’s digital menuboards have become one of the best up-selling tools in the drive-thru. Here’s how to use your menuboard to increase average ticket sales and revenues.

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Are more of your drive-thru customers ordering remotely these days? If so, it’s not surprising considering the high number of cars in drive-thru lanes everywhere. These tips can help provide a seamless remote order pickup process for your customers

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