Everyone wants to be done with the COVID-19 pandemic. Unfortunately, new variants keep springing up and case numbers are rising again. Drive-thru patrons may not be as concerned about no contact ordering and pickup as they were a year or two ago. But it still makes sense to practice safety protocols to protect customers and crewmembers.

[Read more →]

When you manage multiple drive-thru restaurants, good time management is your most important asset. Work smarter and more efficiently with these four techniques:

[Read more →]

In the drive-thru, customers value speed of service and order accuracy above all else.  Not surprisingly, the same goes for drive-thru part repairs. If your repair shop doesn’t offer the following, it’s time to look for somewhere else.

[Read more →]

Getting orders right the first time supports two important drive-thru goals – avoiding irritated customers and developing loyal ones. Four common methods for getting the order right include:

[Read more →]

Compared to today’s sophisticated headset and timer systems, cabled intercom systems could be considered the “dinosaur” drive-thru part of the QSR industry. Although far less sophisticated, they can still be a life saver in the event your wireless communication system goes down.

[Read more →]

Equipment management agreements, or EMAs, can lower the stress and the cost of drive-thru part and equipment repairs. But these plans can vary widely depending on the provider, so when you’re hunting for the right EMA provider for your business, be sure it includes the following:

[Read more →]

Drive-thrus are always looking for ways to provide quicker service. One proven method is getting orders to the kitchen faster. Two of the most effective ways to achieve this goal include: 

[Read more →]

When drive-thrus began offering delivery services during the COVID pandemic many thought it wouldn’t last long, but it has yet to show any signs of going away. In fact delivery is becoming more popular with fast food aficionados for five reasons:

[Read more →]

Fast food customers generally look for five key elements when patronizing a drive-thru restaurant. These include:

[Read more →]

When it comes to drive-thru parts breaking down in the middle of a busy shift, most drive-thru operators focus on their timers and headsets. But what about the headset base station? If it stops working, your headsets are useless.

[Read more →]