Sound quality is one of the most important elements in the drive-thru ordering process. When customers and order takers can’t clearly understand what the other person is saying, service times are long and order mistakes increase. To keep the sound quality where it needs to be:

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Want to get long life and reliable performance from your drive-thru parts and equipment? It’s simple – make these practices a regular part of your operations.

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Are you getting your share of the 74 million Generation-Z Americans born between the mid-1990s and early 2010s? If you’re treating them like older customers, probably not. GenZs have different expectations for drive-thru restaurants. If you want them to become your loyal customers, do the following:

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Having your drive-thru headset system go down is like a quarterback getting injured in the middle of a football game – your drive-thru isn’t going anywhere unless you have a qualified backup. Many drive-thru’s don’t want to incur the cost of having a replacement headset system sitting around idle. Fortunately, there is an affordable solution – a cabled intercom.

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The secret to attracting more customers to your drive-thru brand is simple – give them a great drive-thru experience. This can be accomplished by regularly asking, “What have we always done that is still working?” and “What is no longer working that we should do differently?”

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When you think it about, it’s amazing how many different accessories are needed to keep your drive-thru parts and equipment functioning as they should. From speaker and microphone cables to external vehicle detectors, ear foam holder rings, battery chargers and much more.

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The drive-thru can be a noisy environment, both inside the restaurant and out. Since garbled communications are a leading cause of order mistakes, it’s important to have built-it sound reduction features in your headset system. These should include:

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Tired of having to pay for costly drive-thru part repairs when you least expect them?  If so, an equipment maintenance agreement (EMA) from a reliable vendor can save money and make budgeting for repairs easier.

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Repeat customers are vital for a successful drive-thru enterprise. Great tasting food is the primary reason customers become loyal customers, but other factors are taken into account as well. According to a recent survey, five top reasons customers patronize drive-thrus on a regular basis are convenience, fast service, order accuracy, menuboards and order confirmation screens. Deliver these ingredients on a consistent basis and customers will return again and again.

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Have you heard about the latest drive-thru technology that lets you see what’s going on everywhere on your lot? It’s call video detection, and it allows you to track service times at every step of your drive-thru process. This, in turn, allows you to deliver a better customer experience, which is what every drive-thru customer wants.

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