Are you a do-it-yourself (DIY) kind of person when it comes to small, manageable repairs? If you’ve got a minor problem with a beltpac, base station or other drive-thru part, CE Repairs can help.

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The base station is an essential drive-thru part, playing a vital role in managing and controlling all the communications that go through your headset system. So what do you do if yours suddenly goes kaput?

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Do you own a medium to large drive-thru enterprise with multiple restaurants? Does it seem like you’re always sending in broken or damaged drive-thru parts and equipment for repairs? CE can help you avoid the hassles of drive-thru part maintenance with our Equipment Maintenance Agreements.

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Looking for quick, simple ways to reduce customer wait times in the queue? These four tips are easy to implement and effective:

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With QSRs and drive-thrus continuing to operate with understaffed crews, it’s more important than ever to build a culture of teamwork in your restaurant(s). Otherwise it can result in higher employee turnover and dissatisfied customers. These tips can help:

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When it comes to customer satisfaction, guess who’s top of the heap in fast food restaurants for the 9^th year in a row. According to the American Customer Satisfaction Index (ACSI), it’s Chick-fil-A, with a ranking of 85 percent. Not surprising considering the brand sold 527 million chicken sandwiches to 2.1 billion guests, raking in a total of 18.8 billion in U.S. sales in 2022. Clearly, that’s one brand delivering a winning customer experience.

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Change is running rampant in the drive-thru industry - new technologies, new restaurant designs, improved drive-thru parts and equipment, and more. When change leads to a better experience for drive-thru customers it’s a good thing. At CE Repairs we’ve learned that not all change is good.

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With many drive-thrus still struggling to hire enough employees to maintain a full staff, minimizing turnover is more important than ever.  Employees leave jobs for many different reasons. A common one is they don’t feel they have the information or training to do the job.

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Sound quality is one of the most important elements in the drive-thru ordering process. When customers and order takers can’t clearly understand what the other person is saying, service times are long and order mistakes increase. To keep the sound quality where it needs to be:

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Want to get long life and reliable performance from your drive-thru parts and equipment? It’s simple – make these practices a regular part of your operations.

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