When drive-thrus began offering delivery services during the COVID pandemic many thought it wouldn’t last long, but it has yet to show any signs of going away. In fact delivery is becoming more popular with fast food aficionados for five reasons:

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It takes a lot of parts and equipment to keep a drive-thru lane humming, and the cost of those parts can add up. That’s why many operators purchase refurbished rather than new drive-thru parts.

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Having drive-thru parts and equipment break down in the middle of busy dayparts can be frustrating – even more so when you don’t have a working part on hand to replace it.

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When customers place an order in your drive-thru lane, does it often sound like they’re speaking gibberish? If so, there could be several causes for it. Here are some possible solutions.

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A good headset equipment maintenance agreement (EMA) can be a lifesaver for drive-thru operators. The idea is to pay one fixed monthly fee that covers all drive-thru parts and equipment repairs.  Aside from knowing in advance what your repair costs will be, how do you know if your EMA is a good deal?

Here’s what to look for:

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The “dog days” of August are over and kids are back in school. Now’s a great time for a refresher course on how to upsell in the drive-thru. Start by making sure your drive-thru parts and equipment, especially your headsets, are in good working order. Then coach your team to:

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There’s a lot of good reasons to use HME drive-thru parts and equipment (such as the EOS | HD Headset System and the Zoom Timer System) in your drive-thru lane.

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CE Repairs is known throughout the drive-thru industry as a leading provider of quality drive-thru parts and equipment repairs. But we also like to provide information that can help our customers improve their drive-thru operations.

 For example, do you know what a POS-TOOS plugin is and why it’s important?

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Operating a profitable drive-thru system requires reliable equipment that can stand up to the fast-paced drive-thru environment. But even the best equipment sometimes needs maintenance or repair. When a headset or timer system breaks down, you need fast, reliable repairs from a company that specializes in fixing drive-thru equipment.

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Have you ever noticed how the best companies tend to specialize in a few products or services instead of trying to be all things to all customers? In the QSR industry, the name “CE Repairs” has become synonymous with quality because we do just that.

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