A good headset equipment maintenance agreement (EMA) can be a lifesaver for drive-thru operators. The idea is to pay one fixed monthly fee that covers all drive-thru parts and equipment repairs.  Aside from knowing in advance what your repair costs will be, how do you know if your EMA is a good deal?

Here’s what to look for:

1.    Quick response times. A good EMA should guarantee drive-thru parts replacement equipment within 24 hours of receiving your broken ones.

2.    Reliable parts and service. Some EMAs cut corners by using low-quality drive-thru parts. Make sure your EMA provider uses factory-trained technicians and manufacturer-certified parts.

3.    Reasonable terms. An EMA that locks you into a long-term commitment can drain your cash flow. Instead, go with an EMA agreement that offers a fixed monthly fee rather than charging for each repair.

4.    A good warranty.  The EMA provider should guarantee the replacement parts and the repair work for a reasonable period of time.

Learn about CE’s drive-thru parts protection plan. Or call us at 877-731-0334.