It looks like remote ordering is here to stay in the drive-thru world. If you’re still working out the kinks in your remote ordering process, these five steps can help:

1. Make it easy to order. Have a well-designed web page and phone app that support remote ordering.
2. Accept multiple payment options. Your POS system should accept debit/credit cards, PayPal, Apple Pay, Google Pay, and other payment apps.
3. Tell remote customers when to arrive. Let them know how long it will take to prepare their order so they don’t arrive early and have to wait.
4. Have a designated parking/pickup area. Have clearly marked parking spots dedicated to remote pickup orders.
5. Track remote customer data. Know when these customers arrive and how quickly they receive their orders.

One of the best ways to provide seamless service customers who prefer to go through the lane is to keep your drive-thru parts and equipment in good condition. CE makes drive-thru part repairs fast and convenient with our free inbound shipping and same-day service. We also include a 4-month warranty with all repairs.

Our factory-trained CE technicians are expert at fixing broken drive-thru parts. Give us a call at 877-731-0334 when you need fast, professional service.