These days, drive-thru customers want diverse menu choices. But they also want to be able to order quickly and simply. Otherwise, they can get frustrated and indecisive, which does not enhance fast, efficient service.

You can make it easier on customers and crewmembers by “decluttering” your menuboard. According to a recent survey, the top five features customers want in a drive-thru menuboard are:

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HME’s System 20 and System 30A Time Package may not be as sophisticated as HME’s ZOOM Timer System. But there are a lot of them still in use. And they continue to work well – as long as you take care of them.

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The ION IQ headset system from HME remains one of the most popular drive-thru parts in the industry. So it’s important to know how to perform some basic maintenance tasks to keep your drive-thru lane running smoothly.

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Making a good first impression is important when guests pull into the lane. Use these three techniques to start things off right with your customers.

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CE Repairs is known throughout the drive-thru industry as a leading provider of quality drive-thru parts and equipment repairs. But we also like to provide information that can help our customers improve their drive-thru operations.

 For example, do you know what a POS-TOOS plugin is and why it’s important?

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If your customer service times aren’t as fast as they should be, try these innovative drive-thru system strategies for kicking your service into high gear.

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Did you know it has been almost 50 years since the cabled intercom system was first introduced to the drive-thru world?

Although primitive compared to today’s advanced drive-thru system technologies, it nevertheless provided an effective point-to-point communication tool to dramatically speed up the order taking process.

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I’ve been in the fast food business a long time; long enough to remember when QSRs operated with manual drive-thru intercom systems rather than today’s sophisticated wireless headsets...

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Operating a profitable drive-thru system requires reliable equipment that can stand up to the fast-paced drive-thru environment. But even the best equipment sometimes needs maintenance or repair. When a headset or timer system breaks down, you need fast, reliable repairs from a company that specializes in fixing drive-thru equipment.

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As a QSR owner and operator for many years, I like to keep my drive-thru lane equipped with the latest drive-thru system technologies, such as high-definition headsets, digital menuboards, and the latest in drive-thru timers. Not only does this enable my staff to work more efficiently, it also sends a message to customers that we’re committed to giving them the best drive-thru experience possible.

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