If you think fast service and order accuracy are the top priorities of drive-thru customers, think again. These days more and more drive-thru fans are ranking convenience as their #1 priority. Of course that includes fast service and accurate orders, but there is more to it than just those two elements. It also includes:
Entries Tagged as drive-thru strategy
Are You Making Drive-Thru Convenient for Your Customers?
August 25, 2023 ·
Tags: Curbside Pickup · Drive-Thru Efficiency · Drive-Thru Repairs · drive-thru strategy · Drive-Thru System Repairs · Mobile Ordering
If It Works, Don’t Break It
August 18, 2023 ·
Change is running rampant in the drive-thru industry - new technologies, new restaurant designs, improved drive-thru parts and equipment, and more. When change leads to a better experience for drive-thru customers it’s a good thing. At CE Repairs we’ve learned that not all change is good.
Tags: Drive-Thru Parts · Drive-Thru Repair · drive-thru strategy · Drive-thru technology · Drive-Thru Warranty
How to Keep From Losing Drive-Thru Employees
August 04, 2023 ·
With many drive-thrus still struggling to hire enough employees to maintain a full staff, minimizing turnover is more important than ever. Employees leave jobs for many different reasons. A common one is they don’t feel they have the information or training to do the job.
Tags: drive-thru employees · Drive-Thru Parts · Drive-Thru Repairs · drive-thru strategy
How to Turn Occasional Customers into Frequent Customers
July 28, 2023 ·
Drive-thru loyalty program members visit your restaurant more often and spend more per visit than the average customer. To attract these profitable customers to your restaurant, deliver:
Tags: Drive-Thru Efficiency · Drive-Thru Equipment Repairs · Drive-Thru Maintenance · Drive-Thru Repair · Drive-Thru Repairs · drive-thru strategy
How to Maintain Drive-Thru Food Safety
July 21, 2023 ·
The impact of the COVID virus on fast food restaurants has significantly declined. But that doesn’t mean it’s okay to slack off on food safety. To prevent the transmission of food-borne diseases to customers, QSRs should practice these food safety rules on a daily basis:
Tags: Drive-Thru Maintenance · Drive-Thru Repairs · drive-thru strategy · Protection Plan
How To Avoid Poor Headset Sound Quality
June 16, 2023 ·
Sound quality is one of the most important elements in the drive-thru ordering process. When customers and order takers can’t clearly understand what the other person is saying, service times are long and order mistakes increase. To keep the sound quality where it needs to be:
Tags: Drive-Thru Equipment · Drive-Thru Headsets · Drive-Thru Maintenance · Drive-Thru Parts · Drive-Thru Repairs · drive-thru strategy · Drive-Thru Warranty
5 Tips for Reducing Employee Turnover in the Drive-Thru
June 09, 2023 ·
Drive-thru brands aren’t finding it as hard to hire new employees as it was over the past few years. Now the problem is keeping them. High turnover means added time, effort and money to recruit and train new crewmembers. It can also cause staffing problems and reduce efficiency.
Tags: drive-thru employees · Drive-Thru Repair · Drive-Thru Repairs · drive-thru strategy · Drive-Thru System Repairs · Drive-Thru Warranty
How To Extend the Life of Your Drive-Thru Parts
June 02, 2023 ·
Want to get long life and reliable performance from your drive-thru parts and equipment? It’s simple – make these practices a regular part of your operations.
Tags: Drive-Thru Headset Repair · Drive-Thru Maintenance · Drive-Thru Parts · Drive-Thru Repairs · drive-thru strategy
How to Develop Loyal Generation Z Drive-Thru Customers
May 19, 2023 ·
Are you getting your share of the 74 million Generation-Z Americans born between the mid-1990s and early 2010s? If you’re treating them like older customers, probably not. GenZs have different expectations for drive-thru restaurants. If you want them to become your loyal customers, do the following:
Tags: Curbside Pickup · Customer Service · Drive-Thru Parts · Drive-Thru Repairs · drive-thru strategy · Drive-Thru System · Drive-Thru Warranty · Equipment Repair · Equipment Repairs
Two Questions To Improve Drive-Thru Customer Service
April 28, 2023 ·
The secret to attracting more customers to your drive-thru brand is simple – give them a great drive-thru experience. This can be accomplished by regularly asking, “What have we always done that is still working?” and “What is no longer working that we should do differently?”
Tags: Customer Service · Drive-Thru Efficiency · Drive-Thru Headsets · Drive-Thru Parts · Drive-Thru Repairs · drive-thru strategy · Drive-Thru Timers