Most drive-thru’s consist of six different zones – approach, entry, pre-order, order, pay and pickup, and exit. Creating a great customer experience requires developing a unique strategy to address the specific outcomes of each zone. To achieve this goal:

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It takes a lot of drive-thru parts and equipment to deliver a great customer experience in the drive-thru. But when it comes to having the most impact on speed of service and order accuracy, there’s one that can’t be beat – the high-definition audio headset. Here’s why so many drive-thrus use this remarkable tool:

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When a drive-thru customer complains about a mistake on their food order, fixing it is fairly simple:

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When it comes to getting drive-thru parts and equipment fixed, there are a lot of vendors to choose from. They all promise quality repairs and service, but how do you know which ones actually deliver?

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With COVID-19 cases increasing in many areas, drive-thrus must continue to focus on cleaning and disinfectant protocols for their drive-thru parts and equipment. This includes POS hardware and fingerprint readers, which also have the potential to spread viruses by contact. 

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Headsets are one of the most important drive-thru parts, so it’s important to keep them in good operating condition. Doing so will minimize equipment downtime and reduce repair costs. Here’s how:

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Despite the focus on safety during the COVID pandemic, speed of service remains a top priority in the drive-thru. These strategies will significantly reduce your service times.

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In case you haven’t heard, there are about 74 million Generation Z youngsters (age 5 to 25) in America. Many are already old enough to patronize drive-thru restaurants. The rest of them will be coming up soon. Here’s how to turn this them into loyal customers:

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Most companies that repair drive-thru parts and offer an equipment maintenance agreement, or EMA. These consist of one monthly payment for all your equipment repair needs rather than paying for repairs one at a time.

At CE Repairs, we call it our Drive-Thru Protection Plan because you don’t have to worry about delaying needed repairs when your cash flow is tight. Here’s how it works.

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CE Repairs specializes in fixing drive-thru parts and equipment for QSRs throughout the U.S. But we also understand that small problems often arise that you can figure out with a little help. That’s why we created the CE Drive-Thru Repair Help Center, conveniently located on our web site.

On this page you will have access to:

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