First impressions are important to new drive-thru customers. Otherwise they might not return if their first experience isn’t a good one. Here are five ways to deliver a positive first experience to your guests:
- Clearly mark all entrances and exits so they know where to go.
- Provide multiple options for viewing your menu.
- Maintain smooth, efficient lane layouts for faster service.
- Maintain good sound quality through the headset for easy ordering.
- Use a digital order confirmation screen to prevent mistakes.
At CE Repairs, the drive-thru part repair specialists with 50 years of experience, we strive to make a good first impression in several ways. We:
- Don’t charge for the inbound shipping.
- Provide same-day service on most drive-thru part repairs.
- Provide a 4-month warranty on all repairs
- Offer free technical support over the phone
Here’s one most first-time customers don’t expect from us: if you need a part that works right away, we’ll ship you a temporary replacement overnight with our Advance Exchange Program to keep your customers and your crewmembers happy with fast service.
Got a question about how to troubleshoot a minor problem with a drive-thru part. Call us at 877-731-0334 and we’ll help you solve it over the phone for free. We look forward to hearing from you!
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