Experienced business owners know that it costs more to get a new customer than it does to keep one. This is especially true in the fast food industry, where competitors abound and customers have so many choices.

Developing customer loyalty starts with good food delivered quickly and accurately.  Practicing these five techniques will also contribute to a high percentage of repeat business:

1.    Hire friendly personalities and train them to deliver great customer service.

2.    Offer healthy menu options. Today’s drive-thru patrons are increasingly looking for healthier choices.

3.    Maintain a clean environment. If you want customers to come back, keep your drive-thru looking good inside and out.

4.    Accept mobile ordering and payments. Make it easy for customers to order and pay with their smart phones. This is especially effective with the younger generation of consumers.

5.    Let customers know you appreciate their business. Saying “thank you” every time is one of the easiest ways to drive customer loyalty.

Of course, it also helps to keep your drive-thru parts and equipment in top working condition so crewmembers can deliver fast, accurate service. When you need help keeping them that way, we’re reading and waiting to provide quality drive-thru parts repairs every time.  Call us today at 877-731-0334.