It used to be that the only menu display you needed in the drive-thru lane was your menuboard. Nowadays, communicating menu information also includes pre-order boards, websites, and social media apps. To avoid overloading customers with too much information that can slow down service times, follow these three menuboard principles:

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The COVID-19 pandemic has changed the drive-thru world in many ways. One thing that hasn’t changed is the customer’s desire for speedy service. In fact, speed of service has become more important than ever in the minds of drive-thru consumers.

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Most drive-thru’s consist of six different zones – approach, entry, pre-order, order, pay and pickup, and exit. Creating a great customer experience requires developing a unique strategy to address the specific outcomes of each zone. To achieve this goal:

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It takes a lot of drive-thru parts and equipment to deliver a great customer experience in the drive-thru. But when it comes to having the most impact on speed of service and order accuracy, there’s one that can’t be beat – the high-definition audio headset. Here’s why so many drive-thrus use this remarkable tool:

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