Unemployment remains at near-record lows in the U.S., which means your drive-thru employees have plenty of options to work somewhere else. To cut down on employee turnover – and the time and expense of hiring new employees – make the following part of your employee retainment efforts:

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When you make mistakes on customer orders in your drive-thru lane, do you charge them to fix the meal over?  Of course not! So why do some drive-thru parts repair vendors charge you to fix a headset or some other part when it breaks down shortly after they supposedly fixed it the first time?

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The “dog days” of August are over and kids are back in school. Now’s a great time for a refresher course on how to upsell in the drive-thru. Start by making sure your drive-thru parts and equipment, especially your headsets, are in good working order. Then coach your team to:

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Fast, accurate service is critical in the drive-thru, especially during your busiest dayparts. If you’re still relying strictly on line busting as your primary tool for moving cars through the lane faster, it’s time to join the 21^st century.

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