Today’s drive-thru headsets offer a variety of features that make them durable and easy to use. But if you’re working with a headset system that’s more than a few years old, you may be putting up with outdated features that can increase downtime and drive-thru parts repair costs.

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Remember the “good old days” when most companies provided their own technical phone support instead of outsourcing it to a third-party provider, which often wasn’t even located in the U.S.?

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EMAs, or equipment maintenance agreements, offer a cost-effective way to budget and pay for drive-thru repairs. To get the biggest bang for your buck, ask the following questions before signing an EMA.

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Drive-thru customers want fast, accurate service, and keeping your drive-thru parts and equipment well maintained will help provide it. But customers also want to be treated as people instead of just another car pulling through the lane. Practicing these tips will give your customers a more engaging drive-thru experience.

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